RECOVERY PROBLEMS
Recovery agent harassment shouldn’t leave you feeling helpless.
Constant calls, threatening messages, calls to your family. Understand what’s happening, what to keep a record of, and how to respond.
- Unknown
- Recovery
- Unknown
- Missed ×4
- Unknown
- Document
- Understand
- Respond
“I can control how I respond.”
- Stay informed
- Document first
- Respond calmly
- Get the right support
TELL US WHAT’S HAPPENING
What’s happening right now?
Pick everything that fits.
There are strict rules for recovery.
Lenders and their recovery agents must follow clear regulations regarding when and how they can contact you. We help you understand these rules so you know exactly what is allowed and what crosses the line into harassment.
Hover or tap a card to see what is within the rules.
How we help with recovery pressure.
- 01
Assess the situation
Tell us what’s happening, and we help you make sense of it based on the rules.
- 02
Document and Guide
We help you organize your records of the harassment and guide you to the correct official grievance route.
- 03
Professional Legal Support
We step in to communicate with your lenders with clarity and arrange professional legal support when you need it.
In immediate danger? Call 112. The Debt Rescuers is not an emergency service.
NOT SURE WHERE TO START?
Understand your whole situation.
6 quick questions, a free Debt Overview in 2 minutes.
- EMI pressure
- Repayment status
- Recovery
- Credit
They can contact you about genuine dues, but not in a way that harasses or intimidates you. Keep a record of every call.
No, they cannot harass your family, friends, or colleagues, or intrude on your privacy.
We can’t promise that. We can help you understand the rules, document what’s happening and use the right complaint route.
No. They’re separate.
You don’t have to face recovery pressure alone.
Information on this page is general and does not constitute a determination that any particular recovery conduct is unlawful. Applicable rights and remedies depend on the lender, loan type, circumstances, contractual terms and applicable law/regulatory framework.
