LEGAL
Cookie Policy
Last updated: 27 September 2026
1What cookies are
Cookies are small text files a website saves in your browser. They help the site work, remember your choices and, if you allow it, show us how the site is used. Similar tools, such as pixels and local storage, work in the same way. In this policy, “cookies” covers all of them.
2Your choice
When you first visit our site, a banner asks what you’re comfortable with. Only essential cookies run until you decide. Analytics, marketing and preference cookies are switched on only if you choose them.
You can change your mind at any time through the “Cookie settings” link in the footer of every page. Rejecting non-essential cookies does not stop you using any part of our site, including the Debt Relief Finder.
3The cookies we use
| Category | Cookie | Provider | Purpose | Duration |
|---|---|---|---|---|
| Essential (always on) | tdr_consent | The Debt Rescuers | Remembers your cookie choices so we don’t ask again on every page | 12 months |
| Essential | tdr_session | The Debt Rescuers | Keeps your Finder and Get Started progress while you move between steps | Ends when you close the browser |
| Essential | tdr_csrf | The Debt Rescuers | Protects our forms from misuse | Ends when you close the browser |
| Essential | tdr_portal_auth | The Debt Rescuers | Keeps you securely logged in to the Client Portal after OTP login | Up to 24 hours, or until you log out |
| Essential | Load balancer and security cookies | Our hosting provider | Keeps the site stable, fast and protected from attacks | Up to 24 hours |
| Analytics | _ga | Google Analytics 4 | Tells visits apart so we can count visitors and see which pages help people | 2 years |
| Analytics | _ga_[container ID] | Google Analytics 4 | Keeps track of your current visit | 2 years |
| Marketing | _fbp | Meta Pixel | Measures whether our ads on Facebook and Instagram lead to useful visits, and limits repeat ads | 3 months |
| Marketing | _fbc | Meta Pixel | Records that you arrived by clicking one of our ads | 3 months |
| Preferences | tdr_prefs | The Debt Rescuers | Remembers small choices, such as a closed notice or your preferred contact method | 12 months |
| Preferences | tdr_wa_widget | The Debt Rescuers | Remembers whether you have opened or closed the WhatsApp chat prompt | 30 days |
We may update this table when we add or remove a tool. The “Last updated” date will change when we do.
4What we never do with cookies
We do not use cookies to find out your identity from your browsing.
We do not send your Finder answers, form entries, loan amounts or income details to Google, Meta or any advertising platform.
We do not sell cookie data.
The Client Portal (app.thedebtrescuers.com) uses only essential cookies.
5Google Analytics and Meta Pixel
Google Analytics 4 helps us understand, in aggregate, which pages and tools people find useful. We set it up to limit the data collected and do not use it to identify you.
The Meta Pixel helps us see whether our Facebook and Instagram ads bring people to useful pages, so we don’t waste money on ads that don’t help. It runs only if you accept marketing cookies.
Both providers process data under their own privacy policies. You can also use Google’s analytics opt-out browser add-on and your Facebook and Instagram ad settings.
6Managing cookies in your browser
You can also block or delete cookies in your browser settings. If you block essential cookies, some parts of the site, such as the Finder and the Client Portal, may not work properly.
7Changes and contact
We may update this policy from time to time. Questions? Write to grievance@thedebtrescuers.com. See our Privacy Policy for how we handle personal data more broadly.