Terms and Conditions
This single page covers the terms of using our website and services, how we handle your data, and our fee and refund rules — all in one place, in plain English. By using thedebtrescuers.com, booking a consultation, or engaging our services, you agree to what’s below.
The Debt Rescuers (“we”, “us”, “our”) is a debt-resolution advisory service operating thedebtrescuers.com, helping individuals in India assess, negotiate, and resolve debt through settlement, consolidation, restructuring, harassment protection, and credit-rebuilding guidance. We are not a bank, NBFC, lender, collection agency, or law firm, and nothing on this site is a guarantee of outcome.
“You” means anyone browsing our website, booking a consultation, or engaged as a paying client. By using our site or services, you confirm you’re at least 18 years old and legally capable of holding debt obligations in India.
You may use this site only for lawful purposes connected with your own debt situation. You agree not to:
- Introduce viruses, malware, or harmful code to the site
- Attempt unauthorised access to our systems or another user’s information
- Impersonate any person, including our staff or another client
- Misrepresent your identity or provide a false email or phone number
- Harvest information about other users for any purpose, including unsolicited messaging
- Use our content, brand, or Academy curriculum without written permission
All content on this site — text, graphics, the “The Debt Rescuers” name and logo, and Academy material — is owned by or licensed to us and protected under Indian copyright and trademark law.
A successful case is a partnership. When you engage us, you agree to:
- Provide truthful, accurate, and complete information about your debts, income, and situation
- Respond and cooperate in a timely manner — delays can slow down or harm your case
- Pay agreed consultation and service fees on the schedule confirmed in writing with you
- Tell us if another advisor or agency is already working on the same specific debt account
We may decline, pause, or discontinue services if information provided is false, if you become uncontactable for an extended period, or if continuing would breach applicable law. You may end the engagement at any time by written notice; fees already earned for completed work remain payable.
Full pricing detail lives on our Pricing page. Our services are chargeable, and you are responsible for any fees applicable to the programs and/or services you avail. All fees are determined by us and explicitly mentioned in your service agreement, and may include a legal consultation fee, an onboarding/processing charge, and a success fee, payable as set out in that agreement.
Depending on the program or service you choose, refunds may be available to you upon request. For detailed information on refunds, please refer to the service agreement that will be signed at the time of enrolment for such programs or services.
We are liable to provide services only upon receipt of the applicable processing charges (consultation/evaluation fee), which may be refundable for such period of time as communicated to you during your enrolment for the service.
To request a refund or raise a cancellation query, write to support@thedebtrescuers.com or message us on WhatsApp, and we’ll guide you through the process specific to your service agreement.
To help resolve your case, we collect information such as your name and contact details, details of your debts and lenders, supporting documents you share, and records of our calls, WhatsApp messages, and consultations. We use this only to assess your case, negotiate on your behalf with your authorisation, communicate with you, and meet our legal recordkeeping obligations.
- We never sell your data to advertisers or data brokers
- We share details with your specific lender only for your case, and only with your knowledge
- Vendors who help us operate are bound by written confidentiality obligations
- Data is retained only as long as needed for your case and applicable law, then deleted or anonymised
- You can request access, correction, or deletion of your data at any time
This is handled in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Our site also uses cookies for core functionality, analytics, and our own outreach campaigns; you can control these through your browser settings. To exercise any data right, write to support@thedebtrescuers.com or our Grievance Officer — we aim to acknowledge within 48 hours and resolve within 15 working days.
Debt settlement, consolidation, and restructuring results depend on factors outside our control — your lender’s internal policy, the age and type of debt, and your own consistency during the process. We commit to skilled, ethical, diligent advocacy on your behalf; we do not promise a specific settlement percentage, timeline, or guaranteed lender acceptance. Figures shared on our Success Stories page or in consultations are illustrative of past client outcomes, not a promise of your individual result.
To the maximum extent permitted by Indian law, we are not liable for indirect, incidental, or consequential damages arising from your use of our site or services — including any lender decision, credit score impact, or third-party legal action — except where liability arises from our own proven negligence or wilful misconduct. You agree to indemnify and hold us harmless from claims arising out of inaccurate information you provided, your misuse of the site, or your violation of these Terms.
By sharing your phone number or email, you consent to be contacted by call, SMS, WhatsApp, or email regarding your enquiry or case, subject to applicable regulations. You may withdraw this consent at any time by writing to us.
These Terms are governed by the laws of India. Before pursuing formal legal action, please first raise any concern with our Grievance Officer, who is committed to resolving issues within 15 working days. Subject to that process, disputes are subject to the exclusive jurisdiction of the competent courts at our registered place of business in India. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
We may revise this page periodically. The “Last Updated” date at the top always reflects the latest version, and continued use of our website or services after a change means you accept it.
Questions about anything on this page? Reach us directly: