Not Happy With Us?We Want to Know.
We hold recovery agents and lenders to a strict legal standard — so we hold ourselves to one too. If you have a complaint about our service, our fees, or how your case was handled, this page tells you exactly who to contact, how quickly we respond, and what happens if you’re still not satisfied.
What Kind of Complaints
We Handle Directly.
Our Grievance Redressal scope covers complaints about The Debt Rescuers as a service provider. If your complaint is about your lender or a recovery agent, see the distinction section further down this page.
Here's Exactly
How to Raise a Concern.
You don’t need to file anything formal or legal-sounding. A clear email with your details is enough to start the process.
Our 2-Tier
Escalation Process.
Grievance Redressal FAQs
Who is the Grievance Officer for The Debt Rescuers?
Our designated Grievance Officer handles all complaints about our services, fees, and case handling. You can reach the Grievance Officer directly at grievance@thedebtrescuers.com, listed at the top of this page.
How long does it take to get a response to my complaint?
You’ll receive an acknowledgement with a reference number within 48 hours, and a full written resolution within 15 working days.
Is there a fee to file a grievance?
No. Filing a complaint through our Grievance Officer is completely free, whether or not you are an active client.
What if I’m not satisfied with the Grievance Officer’s response?
You can request escalation to senior management in writing, who will independently review your case within 10 additional working days.
Should I contact the Grievance Officer about harassment from my bank’s recovery agents?
No — that type of complaint should go to your lender directly and then the RBI Banking Ombudsman. Book a consultation and we’ll help you file it correctly.
Can I file a grievance if I’m not yet a paying client?
Yes. This mechanism is open to anyone with a genuine concern about our service, website, or communication — including prospective clients and anyone who already took our services in the past.
Will filing a complaint affect my ongoing case with The Debt Rescuers?
No. Raising a genuine grievance will never negatively affect the handling of your active case. Our Grievance Officer operates independently from case teams specifically to prevent any conflict of interest.
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A Real Legal Professional?
The same team that’s helped 1200+ individuals since 2023 is one 15-minute video call away. No pressure, no scripts — just honest legal guidance.